FAQ

How do I care for my 3D printed item?

  • Keep out of direct sunlight or extreme heat
  • Avoid getting your mons wet
  • Gently dust or clean with a dry cloth
  • Some delicate parts may be fragile so always handle with care!

How long will it take to receive my order?

We aim to dispatch all orders within 3–5 business days.

Estimated delivery times:

  • Australia (Standard): 5-11 business days
  • Australia (Express): 4-8 business days
  • USA & Canada (Standard): 8-15 business days
  • UK & Ireland (Standard): 8-15 business days
  • Europe & Asia (Standard): 8-15 business days
  • New Zealand (Standard): 8-15 business days
  • Rest of World: 2-4 weeks

(Delays may occur during peak seasons or customs processing)

Refunds and Returns

Sometimes things don’t work out so returns and exchanges are accepted within 7 days of delivery.

If you’re not happy with your order, contact us and we’ll do our best to sort it out.

Please keep in mind that unless your item arrives damaged or incorrect:

  • Items should be in their original condition
  • Return shipping is on the buyer

Each piece is printed to order, so we really appreciate your patience and care when returning something.